Refund policy

LIVE ARRIVAL. EVERY TIME. GUARANTEED.
Get fish that live! At Dan's Fish, we're so confident our fish will arrive alive and healthy that we'll refund the cost of any lost fish and the applicable portion of the order's shipping cost. That's right! If a fish doesn't arrive in good shape, you won't be on the hook for the cost of the fish or the shipping costs associated with it. If there's a problem, follow the instructions below for activating our guarantee. If something develops after arrival, we are here and happy to help work it out at hello@dansfish.com.

INSTRUCTIONS FOR ACTIVATING OUR GUARANTEE
In a case where a customer provided Dan's Fish with the correct shipping address in the corresponding field during checkout, and;
A deceased fish is delivered to the customer or a problem develops within 24 hours of delivery, and;
The customer emails a digital picture clearly showing the problem fish to hello@dansfish.com within an hour of delivery of the fish to the customer;
Then Dan's Fish will gladly refund any losses. We will also refund any prorated shipping charges which correspond to the lost item/s so you don't get stuck with shipping charges on top of the fish losses. 
Delays during shipping are rare, but they do happen. This guarantee applies even when fish are delayed during shipping.