Frequently Asked Questions (FAQ)

What is the Live Arrival Guarantee?

At Dan's Fish, we're so confident our fish will arrive alive and healthy that we'll refund the cost of any lost fish and the applicable portion of the order shipping cost. If there's a problem, just follow the instructions for activating our guarantee.

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Can I add items to a previously placed order?

Yes you can! At checkout you will see any order that can be added to. This will help save shipping costs and our checkout system makes it easy to combine items from your cart with orders you've already purchased. Checkout will adjust box sizes, cost, and shipping date as needed.

We can't hold orders forever, but if there are items that you want to add to an order that is not already being processed and was placed within a couple weeks then it will be made available by our system. Please note, as shipping days fill up you may have to schedule your combined orders for a later date; the date scheduled at checkout will be the date used for all the orders that are combined.

Can I choose when my order will be shipped?

At checkout you will be able to choose from available shipping days, and if needed you can update your order's shipping date from your orders page.

The shipping date is when it will be shipped, you should expect to receive it the next day. Currently we ship Mondays and Wednesdays, so orders should be delivered Tuesdays and Thursdays.

Orders cannot be rescheduled indefinatly, so if a couple weeks have gone by or the order is already being processed (processing begins 2 days before the shipping date), the system will not allow further tinkering with the shipping date. Please contact us if this ends up causing an issue.

How does shipping work?

Shipping is flat rate based on the shipping method, we use UPS Next Day Air, and four box sizes: small, medium, large, and giant. Partially filled boxes cost the same as full boxes. To maximize your shipping dollars, our checkout will show how much room is left in each box so you can fill up the box of your choice. You may also add items in checkout to previous orders that qualify.

Heat and cold packs will be added as needed at no extra charge.

Where does Dan's Fish ship orders?

United States: We ship to locations in the United States including Alaska, Hawaii, and Puerto Rico. The final shipping cost will be shown in checkout.

Canada: UPDATE - We're pausing service to Canada until customs is able to determine the cause of their intermittent delays.
Please create an account and add a shipping address. Our system will verify that we can ship to your area. By default shipments will be sent Mondays.
All prices at DansFish.com are shown as USD. To see final shipping costs for your location please fill your cart and then open checkout. Shipping charges should include customs import duties/taxes. If there is cause for a refund it will be processed at the exchang rate at the time of the refund and you may get more or less than expected. Please contact us with questions or suggestions.

How long does it take for my order to ship?

Most fish are pulled the day before being shipped and fasted so they can void their bowels before their trip. This means we need at least 2 days (though we usually take 3-5 business days) to ship each order. The upside, our fish arrive without ammonia burn or other damage from toxic materials in the water.

How do I see the most recently added items?

There are two ways to know what items have been added to inventory.

1. To see the most recently added items just visit our products page here: dansfish.com/product. This page defaults to most recent, but also has other sorting options, including by price.
2. To be notified via email when items are back in stock just add them to your wish list. Out of stock items are listed at the bottom of each category, or on the wish list page: dansfish.com/wishlist.